ServiceNow Exam CIS-SAM Topic 2 Question 62 Discussion

Actual exam question for ServiceNow's ServiceNow Certified Implementation Specialist - Software Asset Management Professional exam

Question #: 62
Topic #: 2

[All ServiceNow Certified Implementation Specialist - Software Asset Management Professional Questions]

A user is notified their software install has been flagged for reclamation. The user declines approval.

What is the next step in the workflow?

ANothing; the workflow stops.

BThe user's manager must approve or decline the reclamation.

CThe reclamation candidate is removed from the candidate list.

DThe software is reclaimed since it was not in use the notification was only informational.

EA justification is requested and submitted to Change Management for approval.

Show Suggested Answer

Suggested Answer: C

by Noah at Mar 09, 2024, 10:19 PM

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Bernadine

4 months ago

That's a good point, Terrilyn. Maybe a justification could help clarify the situation.

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Terrilyn

4 months ago

But what if the software was not in use? Shouldn't it just be reclaimed?

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Berry

4 months ago

I agree with Bernadine. It makes sense for the manager to get involved in this decision.

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Bernadine

5 months ago

I think the next step is for the user's manager to approve or decline.

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Eugene

5 months ago

I think a justification should be requested and submitted to Change Management for approval.

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Janey

5 months ago

I disagree, I believe the software should be reclaimed since it was not in use.

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Nancey

5 months ago

I think the next step is for the user's manager to approve or decline the reclamation.

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