ServiceNow Exam CIS-SAM Topic 4 Question 76 Discussion

Actual exam question for ServiceNow's CIS-SAM exam

Question #: 76
Topic #: 4

[All CIS-SAM Questions]

A user is notified their software install has been flagged for reclamation. The user declines approval.

What is the next step in the workflow?

ANothing; the workflow stops.

BThe user's manager must approve or decline the reclamation.

CThe reclamation candidate is removed from the candidate list.

DThe software is reclaimed since it was not in use the notification was only informational.

EA justification is requested and submitted to Change Management for approval.

Show Suggested Answer

Suggested Answer: C

by Josephine at Sep 10, 2024, 11:10 PM

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Leonie

2 months ago

Haha, option D is like saying, 'Oh, you declined? Welp, guess we're taking it anyway!' That's just asking for trouble. I'm sticking with B or E.

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Izetta

2 months ago

Option B all the way! Gotta get the boss involved, otherwise it's just going to be a mess. Can't have users running the show on this kind of thing.

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Blythe

2 months ago

This is a tricky one, but I'd have to say E. Gotta go through the proper channels and get that justification approved by Change Management. Skipping steps is never a good idea.

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Rasheeda

24 days ago

User 3: Let's make sure we submit the justification to Change Management as soon as possible.

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Olive

25 days ago

User 2: Agreed, we need to follow the proper channels for approval.

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Terry

1 months ago

I think we should go with option E and get the justification approved.

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Raylene

2 months ago

I'm going with B. The manager needs to be involved to approve or decline the reclamation. Can't just leave it up to the user to decide, right?

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Emelda

2 months ago

D is the way to go. The software is reclaimed since it wasn't in use anyway, and the notification was just informational. No need to make a big deal out of it.

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Aaron

1 months ago

Let's go ahead and reclaim it then.

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Ty

1 months ago

I agree, no need to make a big deal out of it.

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Jordan

2 months ago

I think we should reclaim the software since it wasn't in use.

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Page

2 months ago

Option E makes the most sense to me. A justification should be requested and submitted to Change Management for approval. That's the proper protocol for handling a declined reclamation.

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Malcolm

1 months ago

Elliott: Sounds good, let's get that process started.

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Elliott

1 months ago

User 3: Let's make sure to submit the justification to Change Management for approval.

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Bok

1 months ago

User 2: Agreed, that's the proper protocol to follow in this situation.

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Charlene

1 months ago

User: Definitely, getting approval from Change Management is crucial in this situation.

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Skye

2 months ago

I think so too. It's important to follow the proper protocol.

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Brittni

2 months ago

User: I think we should go with option E and request a justification for the declined reclamation.

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Harrison

2 months ago

User: I agree, option E is the best way to handle a declined reclamation.

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Jettie

3 months ago

That's a good point, but I think E) A justification is requested and submitted to Change Management for approval makes sense to ensure proper process.

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Cheryl

3 months ago

I agree with Jettie, the manager's approval is necessary in this case.

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Rosio

3 months ago

But what if the software was not in use? Shouldn't it be reclaimed automatically?

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Jettie

3 months ago

I think the next step is B) The user's manager must approve or decline the reclamation.

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Twila

3 months ago

I think the correct answer is B. The user's manager must approve or decline the reclamation. It seems like a logical next step to involve the manager in the decision-making process.

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Maurine

2 months ago

System: The user's manager must approve or decline the reclamation.

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Raina

3 months ago

User: I decline the approval for the software reclamation.

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