Splunk SPLK-3002 Exam Questions

In the context of Splunk IT Service Intelligence (ITSI), a Business Service often has Key Performance Indicators (KPIs) but might not have directly associated entities. Business Services represent high-level aggregations of organizational functions or processes and are typically measured by KPIs that reflect the performance of underlying technical services or components rather than direct infrastructure entities. For example, a Business Service might monitor overall transaction completion times or customer satisfaction scores, which are abstracted from the specific technical entities that underlie these metrics. This abstraction allows Business Services to provide a business-centric view of IT health and performance, focusing on outcomes rather than specific technical components.

In Splunk IT Service Intelligence (ITSI), glass tables are fully customizable dashboards that provide a visual representation of an organization's IT environment, along with the health and status of services and KPIs. Unlike some pre-configured views or dashboards that might come with default setups in various platforms, ITSI does not provide default glass tables out of the box. Instead, users are encouraged to create their own glass tables tailored to their specific monitoring needs and operational views. This approach ensures that each organization can design glass tables that best represent their unique infrastructure, applications, and service landscapes, providing a more personalized and relevant operational overview.

Creating a custom module in Splunk IT Service Intelligence (ITSI) is particularly beneficial for the purpose of migrating KPI base searches and related visualizations to other ITSI installations. Custom modules can encapsulate a set of configurations, searches, and visualizations that are tailored to specific monitoring needs or environments. By packaging these elements into a module, it becomes easier to transfer, deploy, and maintain consistency across different ITSI instances. This modularity supports the reuse of developed components, simplifying the process of scaling and replicating monitoring setups in diverse operational contexts. The ability to migrate these components seamlessly enhances operational efficiency and ensures that best practices and custom configurations can be shared across an organization's ITSI deployments.

To install Splunk IT Service Intelligence (ITSI) on a single Search Head, one of the straightforward methods is to use the Splunk Web interface, specifically the 'Manage Apps' dashboard, to download and install ITSI. This method is user-friendly and does not require manual file handling or command-line operations. By navigating to 'Manage Apps' in the Splunk Web interface, users can find ITSI in the app repository or upload the ITSI installation package if it has been downloaded previously. From there, the installation process is initiated through the Splunk Web interface, simplifying the setup process. This approach ensures that the installation follows Splunk's standard app installation procedures, helping to avoid common installation errors and ensuring that ITSI is correctly integrated into the Splunk environment.

In Splunk IT Service Intelligence (ITSI), the Service Health Score is a metric that provides a quantifiable measure of the overall health and performance of a service. The score ranges from 0 to 100, with higher scores indicating better health. The range for a normal Service Health score category is typically from 80 to 100. Scores within this range suggest that the service is performing well, with no significant issues affecting its health. This categorization helps IT and business stakeholders quickly assess the operational status of their services, enabling them to focus on services that may require attention or intervention due to lower health scores.